Blogs and Profit

Three good reasons why we connect Blogs and Profit; Google MSN and Yahoo, and this is how to Profit from Blogs:

1.  Look at the Blog conversations

2.  Adjust

  • How and where you promote or talk about your product.
  • The services or design elements of your product.

To “Profit from Blogs” you don’t have to become a blogger or network marketing affiliate or spammer.

Cheers,

Nick Trendov www.scenario2.com

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why do customers buy?

There is a big problem out there as customers know how to use products better than manufacturers or suppliers.

Now that everyone is ‘cutting costs’ aka PEOPLE, manufacturers or suppliers know even less about why customers buy and how and when they would apply their products.

This is an amazing opportunity and why Scenario2 exists.

Cheers,

Nick www.scenario2.com

Persona Expertise

Scenario2 was created to illustrate the value of multiple perspectives and this post will explore the practical value of shifting from a Persona Marketing perspective to a Persona Expertise perspective.

Persona marketing is about aligning a value proposition linked to a service or product to the value desired or required by buyers, either today or in the future.  We use Persona masks to illuminate and even anticipate Buyer behaviour and ensure that we meet our strategic objectives of service or profit or other.

When we shift perspectives from a value proposition, product or service to expertise, a Persona helps us accomplish some very valuable objectives including supporting Innovation and adapting to a hostile commercial environment rife with Mergers, Acquisitions and drastic business change.

I posted this at http://neuropersona.wordpress.com and it highlights how the Persona construct can be used many ways in addition to simply persona marketing.  Expertise is a brilliant opportunity for those who need tools and techniques to adapt and thrive in challenging times–here is the post.

http://neuropersona.wordpress.com/persona-marketing-innovation-and-stories/

Persona Marketing, Innovation and Stories

This place should be used to exchange Persona ideas and think about how to best serve customers so that we are all more successful in our business day. The ideas can be simple or complex and links to your website or other sources are welcome.

The first idea here is Persona or a mask that people can wear or remove. The mask is made up of stories and processes to provide a unique perspective to those who wear it.

Marketers are served by using a Persona perspective as it helps them remember that people change quickly and for their own reasons. Different people can also act the same way regardless of which marketing label attached to them.

The second idea is that success with customers requires a product or service to be matched to what they want or need today, not what we believe they bought yesterday. Combine this with a Persona and we have started to create measures and perspectives that will help us succeed.

The third idea is the Story Lens which is described on my Scenario2 website.

Stories are the core of who we are and what we will accomplish–Tell a Story twice and it is a Process, tell it again and Software is written to accelerate processes, tell it again and Brand Value is created and tell it again and a measure is created.

The fourth idea is the concept of Creativity being the core of Innovation and that Innovation only happens when Creativity is supported by Processes. If a company cannot support Creativity with old or new processes Innovation doesn’t happen regardless of how many brilliant ideas you document. Creativity is simple and implies that something is created, not just more ink on paper.

Now let’s put all four ideas together and look at them from a business perspective and consider this question.

How do we Innovate in an environment where we have severe business stress, mergers acquisitions and most companies are cautious or worse?

Let’s start with Creativity and think about it in a way that applies to other business change as once we know where we are and understand where we want to go then why we decided to change doesn’t matter anymore. We just do it!

Creativity requires the support of processes to manifest value from ideas and it is easier if we understand the skills of the people we work with everyday. My suggestion is to think about what people can do and when I do it formally with an inventory I call it a PEP or Persona Expertise Program where I substitute expertise for product when I describe how I think about Persona.

Persona Expertise Programs or PEPs can be used to inventory the expertise elements across a company and its value chain to understand what is available to manifest innovation value from creativity.

Think of a Persona Expert as an ideal combination of process expertise needed to manifest value from creative inputs. We employ the concept of a Persona Expert to identify where the expertise needed to perform the new processes resides.

Once we know the combination of experts needed to transfer expertise identified with the Persona we might help the client with setting up processes to transfer that expertise to the people tasked with the new processes–EAT. Expertise Acquisition & Transfer.

Cheers,

Nick

 

A Persona Mask is a behavioural marker and a Marketers nightmare.

Persona Mask

Persona Mask

This is the first post that describes the concept of Persona as a behaviour construct.
The link between Personae, behaviours, stories and numbers can be explored here or at Scenario2.

For a general overview and http://personati.wordpress.com for a unique look at how Personae and Persona Behaviour can be combined with Scenario Analysis to accomodate future opportunties while your competitors focus on the past.

Persona or Avatar –either way the wrong choice is fatal!

Here are 2 seemingly innocent sentences that are fatal to marketers, analysts and developers alike:

“The digital persona is a model of the individual established through the collection, storage and analysis of data about that person.”  http://www.anu.edu.au/people/Roger.Clarke/DV/DigPersona.html and “The later games assumed that you were the Avatar and “Avatar” was the player’s visual on-screen in-game persona.” http://en.wikipedia.org/wiki/Virtual_avatar

The first statement assumes that a persona is created by analysis of a collection of data while the second assumes that the person or player determines their own persona.  Depending on either would be fatal and here are two notions to consider if you believe either.  First, does understanding the past predict the future and second, does what someone tell you help you understand their future behaviour?

Let’s start by considering the notion that data analysis can approximate the desires and actions of a living human being become so popular to even spawn the word ‘numerati’ ?  Working backwards I would think actuaries believed that they could use mathematics to predict a pivotal future event–death for to enrich their employers, insurance companies.  Before actuaries others availed themselves of the understanding of patterns including accountants and long before that oracles and storytellers.  Indeed if you back far enough there was a time when numbers were stories and stories numbers in many cultures and one intriguing example is Channel Number Five Perfume.  Five is the number of the Yoruba goddess/deity Ochun who is the manifestation of love, sexuality and financial good fortune.

While it is fashionable to believe that understanding data leads to understanding the future this is not so.  Indeed this type of thinking often leads to fatal consequenses.  Two simple examples that illustrate the folly of depending on data analysis is the stock market and love.  The stock market cannot be predicted and love cannot be described in a database.  This covers the deficient definition of Persona above and as for the Wikipedia definition of Avatar, no matter what ‘skin’ the player wears we are unable to predict their actions.

What are we to do?  There is a simple concept of Persona Behaviour that you might consider in understanding who people may act in the future.  While we don’t know who those people are we can serve them by allowing them to choose products and services that help them facilitate future behaviours.

The choice is simple, either we believe we know better and tell people what is good for them or we serve them by understanding what behaviours may be important.

Essentially the simple way to view a Persona is a ‘mask’ which is defined by one or more behaviours.  Anyone can where one or more masks but we only have to serve the ‘mask’ or persona behaviour that serves us.  Simple tools, techniques and stories may be seen at www.scenario2.com

Hopefully this view won’t discourage marketers who are conditioned to believe in segmentation or actuaries who believe that numbers trump stories.  Indeed nothing could be further from the truth!

FUTURE POSTS–link numbers and stories for analysis, blending financial budgets and scenario analysis